Shopify is a big platform and attracts more and more sellers in the world who want to take their business online. It has outstanding and simple features which make it easier to use than others such as Magento, Woocommerce…However it doesn’t mean you won’t face any difficulty when launching your store. If you’re a beginner, you may have lots of questions about how it works, and know about the experience from others. Therefore, reaching the support from Shopify is really necessary. Because of this reason, we write this post as the guide to help you how to get the correct redirection to Shopify support for your Shopify store.
First, Shopify Help Center is a good way to find the assistance
Step-by-step instructions for every topic are available from Shopify, and you can seek them in the Shopify Help Center. You can use the search box in the top area to look for topics that are directly linked to your question. Next, you can choose from a variety of topics to access the Shopify help desk’s collection of guides.
Besides, you can get support from the Shopify customer service team
Above all, we advise contacting Shopify customer service first for assistance. The main purpose of these services, which are always free and possible with any Shopify plan you choose, is to assist you in finding information, addressing problems, and other things. You cannot not pass it up!
Why don’t you try to use Shopify Live Chat
Shopify live chat is the quickest way to connect the customer service team with merchants who require assistance and is always the first option that comes to mind for merchants.
With live chat, Shopify customer care representatives can proactively walk you through their instructions while also answering your queries about pretty much everything referred to the platform. Additionally, you can get rid of wait periods with live chat because you will get assistance and answers practically immediately.
You can type your problem into the Shopify help center, search for it, and study all the relevant materials there before contacting live chat assistance. Ignore the live chat window if the solutions you’re seeking for aren’t offered here.
Follow these guidelines:
- Navigate to 24/7 help > To chat with us, click here. Open your Shopify store and log in, or proceed as a guest. Type a message and click “Send”
- Your message will then be typed and sent to the customer service representatives.
Another way you can seek the help is Shopify Email
This isn’t the fastest method of getting customer assistance. However, not all businesses these days (at least not in the industry of website development!) actually provide an email address. Wix, for instance, doesn’t; you must make due with its knowledge base and live chat assistance instead.
You can email Shopify at [email protected] or use its Help Center to get in touch with them by using the following webform.
By doing this, you’ll give Shopify your email address so they may contact you right away and receive your name and message. Additionally, it has an image section where you can drag and drop screenshots to describe the problem.
To be completely honest, we wouldn’t jump to recommend this form of customer service above, say, the live chat option. Because there won’t be a window open for you to chat to an agent in real time, it’s slower and inconvenient. However, individuals who prefer the old-fashioned way of doing things or have internet connections that are too spotty to enable live chat may still prefer Shopify’s email-based customer service!
Don’t forget the Phone Support from Shopify
Shopify’s assistance representatives are available by phone around-the-clock to address issues that call for more in-depth attention than what a knowledge base entry or email thread can offer.
If you live outside of the US, you can reach Shopify at 1-888-746-7439, while its worldwide customer care lines are as follows:
- United Kingdom: 0800-808-5233
- Australia: 03-8400-4750
- New Zealand: 07-788-6026
- India: 000-800-100-5786
- Malaysia: 1800-80-6678
- Singapore: 800-181-1121
- Indonesia: 007-803-651-0008
We’ll less suggest phone-based assistance above its live chat or self-service cousins, even though speaking with an agent on the phone is wonderful — if only because they’re a real person. Without links or text on the screen to direct you, you might have to wait longer and find that solving problems takes longer. Therefore, we’d only advise using Shopify’s phone-based help if you were dealing with a serious business emergency, such as when your store unexpectedly closed and you needed quick assistance.
Getting Shopify customer service from forums is another helpful choice
The Shopify Community steps in at this point. In essence, it’s a sizable online community with over 900,000 members and 1.15 million postings. The apps, designs, and – for those techies – Shopify’s variety of API (Application Programming Interface) interfaces are all discussed here. This forum, which can be extensively searched, has answers to almost every query you might have regarding managing a Shopify site.
The search box makes it simple to do a search. You can either take a tour of the existing conversation topics by selecting one of the available categories in the Shopify Community (e.g., Shopify Discussion, Feedback On My Store, Shopify Design, Shopify Apps, Ecommerce Marketing).
You can post a question and solicit advice from the community members if you can’t see the answer to your necessary question in the current conversations.
Follow these steps to post a help request in the Shopify Community:
Step 1: Enter your Shopify account login information.
Step 2: Depending on your query, choose the discussion category. For instance, you should choose “Shopify Design” if you need assistance with store layout or themes. You can select “Shopify Apps” if you require recommendations for Shopify apps or plugins.
At “Feedback On My Store,” you may also request reviews of your Shopify store.
Step 3: Press the “Ask a Question” button.
Step 4: Make your question’s subject suitable. Describe your problem or your search terms in the Body. To properly describe things, you can utilize formatting tools like adding links or screenshots.
Step 5: After that, you must add labels to your post depending on the subject matter. Additionally, you can choose the labels from the options listed below.
Step 6: After completing the body, click the Preview option to view a draft of the post. Press the Post button if all is well.
You cannot remove a post once you have asked a question. As a result, you ought to double-check it before publishing.
Many members of the Shopify Community are eager to provide you with the finest solutions possible through their responses or replies. If you have checked the box labeled “Email me when someone replies,” you will receive an email whenever someone responds to your post.
When you believe you have the right response to your query, mark it as the answer due to that Access the post, respond, and select Accept as Solution.
Moreover, you can’t skip the Shopify tutorial resources
In addition to the previously mentioned assistance docs in the Shopify support center, there are numerous other sources of helpful material created in various sorts to approach merchants further. Shopify professionals created every tutorial resource we’re going to offer you.
Blogs
Like us, the Shopify customer care team creates a variety of written content to provide merchants with more helpful information.
There are 6 types of blogs available to meet the needs of Shopify business owners:
- Need inspiration? Where Shopify encourages beginners to launch their own enterprises by providing tried-and-true concepts.
- Source items: Identify quality merchandise for retailers to sell.
- Open your shop: a thorough tutorial for teaching beginners how to set up Shopify stores.
- Sales & Marketing: Offer advice on how Shopify businesses might increase their sales.
- Founder success stories: Take motivation from those of the many entrepreneurs that came before you in business.
- Product updates: This is where you can get the most recent Shopify news.
- Reading Shopify articles more frequently is a good way if you want your business to develop stronger.
Guild tutorials
Short instructional movies are great if you don’t enjoy reading or just don’t have the time. The Shopify team has created a variety of tutorial videos and posted them on Youtube for easy access.
Shopify walks you through issues step-by-step by visualizing the tutorials. All instructional videos are available on the “Shopify Help Center” YouTube channel. There will be frequent uploads of new videos. Shopify now has a number of channels in numerous languages to support international retailers in other continents.
Webinars
Shopify virtual workshops are open to all retailers and begin each day at 9:00 PM. The subjects will differ, but the main objective is to equip sellers with the knowledge they need to manage their businesses effectively.
Meet the greatest Shopify specialists here, and gain knowledge from them. You can now reverse your seat by going to Shopify Webinar, picking a topic, and doing so!
Business courses
You have the ability to immediately approach a virtual academy that Shopify is equipped to teach you all the hard-won business lessons. The instructors of Shopify business courses are successful business owners who have operated Shopify stores from the beginning to the present in addition to being e-commerce specialists.
These professionals will lead you through three significant subjects, including:
Business: Explain how to launch, expand, scale, and continue your company.
Designing an online store: All the skills and tips you need to create distinctive storefronts.
Items: All design, production, and marketing guidelines for your products.
We want to underline once more that all of the courses are taught by real business entrepreneurs who have achieved success for themselves.
You can get support from the Shopify social media: Twitter, Facebook and Instagram
Shopify has developed strong online presences on all the major social media networks. Shopify is undoubtedly well-liked with more than 4 million Facebook likes, 3,000+ Instagram posts, and more than 325,000 Twitter followers. But how valuable are these sites for requesting customer support?
First, begin with Facebook, where you may launch a live chat by clicking the “Message” button after visiting Shopify’s Facebook page (to the bottom right hand corner of the screenshot below).
This approach is still slower and less efficient than using Shopify live chat feature directly.
However, if you frequently use Facebook, it will undoubtedly be helpful. This is because it will create a window in your Facebook Messenger, allowing you to communicate with a Shopify support representative without leaving the social media platform.
Although it has a ton of wonderfully absurd content, Shopify’s Twitter account will be a little slower. You can’t chat live as you can on Facebook; instead, you must tweet @shopify with your question. Twitter can be helpful if you haven’t heard back from Shopify yet because, of course, doing this has the advantage of making your customer support request public, which indicates Shopify should care enough about its reputation to answer, if it hasn’t already.
Instagram is the least helpful of these three major social media sites in terms of customer service. Though, like Twitter, you can tag Shopify in posts (or stories) and briefly describe your problem or support request in the image’s caption, we’re unable to send messages to Shopify directly through the platform at the moment.
Last but not least, we give you some top tips for contacting Shopify Customer Support
To begin with, Remember YouTube
With all the focus on “the big three” social networking sites we just covered, YouTube is completely ignored as a source of customer service.
Shopify’s YouTube channel is worth more than a cursory check because it is jam-packed with audiovisual tips covering everything from how to sign up for a free trial to choosing a payment provider. Its 143,000 subscribers are proof of this.
Next, Participate in a Shopify Community Event
Live chat and community forums are excellent resources for thorough customer support… However, nothing gives you the inside scoop on an event like being there in person.
Of course, the COVID-19 pandemic made us all temporarily forget about this. Why not visit the Shopify Community Events page and see what’s going on in your neighborhood? There is something for everyone – everywhere – whether it’s a session to help you get online with Shopify in Miami or a few festive ecommerce suggestions in Manila!
And attend a webinar
Of course, a webinar might be more appealing to you if you’ve loved the nearly entirely virtual aspect of events during the past 18 months. There are four daily webinars offered by Shopify that may be accessed for free. Which are:
- The best way to switch from Etsy to Shopify
- How to Install the Shopify Google Shopping App
- Starting Out with Oberlo
- How to Begin with Shopify
Conclusion
Through this post, we hope you can feel more simple in your journey when starting the online store. It will require lots of effort to run a business smoothly and favorably. You’ll take care more about technology as well as have certain knowledge about eCommerce to take over a large workload. Therefore, you should seek helpful advice from others who have experience in this field. Shopify has a big community and various sources to help you become familiar with Shopify platform. If you want help from the experts, don’t hesitate to contact us to take advantage of our Shopify development service.
